AI & Bots in Customer Care
Sponsored By: Verint, Talkdesk and UJET
Way back in 2020, Gartner estimated that 40% of all customer interactions will be guided by AI and machine learning technologies by 2023.
Are we there yet? What are the best applications for these technologies? How can organizations use these technologies to expand their self-service capabilities, and how have consumers responded to these promising technologies?
Download this month’s Best Practices installment and learn about the current state of AI and bots, where they are deployed or expanded in the coming year, and practical applications for your organization.
Source: https://www.destinationcrm.com/BestPractices/12067-AI–Bots-in-Customer-Care.htm
